Q u a l i t y A p p r o a c h

believe that quality is not a standard or program; it is an approach to business; and Customer satisfaction is the main objective. İSYAM wants to ensure customers requirements are met or exceeded. İSYAM listens to what customers tell, respond rapidly and build relationships based on trust, respect and mutual understanding. Innovation is the İSYAM’s long-term approach to research and development. İSYAM wants to combine with scientific information and engeneering data to anticipate customer needs, improve quality and reduce costs will enable us to deliver the best products and technologies.

İSYAM’s quality management system is certified by Bureau Veritas Quality International (BVQI).

ISO 9001:2000 Certification Scope: Design, Development, Supply, Installation, maintenance and Consultancy of High Technology Software Projects.

Mission: The mission of the Communications and Spectrum Management Research Center(ISYAM) is to achieve and maintain world quality products and services that meet or exceed customer’s requirements. The mission statement can be refined further into the following:

To establish high quality enviroment for graduate and postgradute education and research.

To facilitate the transfer of science and engineering data, methods and practices to educational institutions, government agencies and commercial organizations.

To increase software safety and quality, reduce software costs by utilizing and applying software engineering practices.

To obtain maximum customer satisfaction for each product and to comply to international quality standards .

Aims:
To become an international centre in research in software evolution.

To be a research center that can design and develop high technology software projects in the communications and spectrum management in its domain.

Quality Management System: The İSYAM quality management system has been established according to the International Standardization Organization’s ISO 9001: 2000 standard and in accordance with:

Software Enginnering: IEEE/EIA 12207-1996; MIL-STD-498 Software Developemnet and Documentation; J-STD-016-1995; ISO/IEC 9126; ISO/IEC 12119; ISO/IEC TR 9294

System Engineering: IEEE Std 1220-1998 Configuration Management: MIL-STD-973; ISO 10007 Quality Management – Guidelines for Configüration Management.

Related Links:
www.asq.org
www.sei.cmu.edu
www.iso.ch